Because spoken communication skills are critical for agents to perform up to the standards demanded by customers, organizations need to quickly and objectively screen the candidates who apply for jobs with customer interaction. Versant automated tests of English or Spanish can be administered in just minutes by telephone or computer.

Versant enables call center and BPO organizations to reduce interviewing costs and improve agent screening and training placement. Improve your talent programs with this accurate, reliable tool and drive positive business results.

By implementing Versant testing, your organization can:

• streamline the recruiting and screening process and increase fill rates.
• identify agents with acceptable language levels quickly, fairly, and objectively.
• reduce hiring time and costs by interviewing only those candidates with sufficient language skills.
• assess language for training placement of hires and near-hires to focus training on the right candidates and right levels.
• ensure agents with management potential have the language proficiency to participate in leadership development and move up.
• deliver more objective, consistent assessments without the variability typical of multiple evaluators and administrations.

Versant tests of spoken language:

• measure the ability to understand and to be understood in business communications.
• enable the right language proficiency levels throughout your organization.
• evaluate language proficiency objectively and consistently.

The Versant tests of spoken language are built using criteria developed by expert linguists. The Ordinate scoring system has been extensively field trialed and validated with reference to the most qualified human evaluators of language proficiency, fluency, and pronunciation.

The Versant testing systems allows you to evaluate all of your employees on an equal basis with objective, unbiased scoring. It complies with the legal and professional guidelines in the Uniform Guidelines for Employee Selection Procedures and the Principles for the Validation and Use of Personnel Selection Procedures governing the use of tests for high-stakes decision-making in organizations.

Your staff can easily administer the Versant tests by having employees take the test over the telephone or on a test center computer. Ordinate automatically scores an employee test, making a detailed score report available for you in the reporting system within minutes of being submitted.