For an immediate solution to your problem or question, go to our Frequently Asked Questions:

• Test Administrator FAQ
• Test Taker FAQ

If you have additional questions:

• Complete the Help Request form
• Email support@ordinate.com

Ordinate Customer Support hours:

Monday to Friday
9am-6pm Pacific time
We are closed on all major US holidays

Non-emergency customer support requests received after Ordinate business hours will not be acknowledged until the following business day. Requests received after 6pm on Friday will not be acknowledged until the following Monday.