You can find answers to many common questions below, or if you need further assistance, don't hesitate to contact our support team by submitting a Help request form.

1. How do I place an order?
2. Do you have practice tests?
3. What if I do not want my students/employees to see their scores?
4. When is the test considered "used"?
5. How do I download test papers and instructions in ScoreKeeper?
6. How do I view test scores in ScoreKeeper?
7. What is Ordinate technology?
8. Do you have correlation information between a Versant test and competing tests?

Up to three Versant for English Certification tests may be purchased on our website. If you would like to order more than three tests or a test other than the Versant for English Certification test, please contact our sales representatives at +1 650.470.3600 or sales@ordinate.com. We will work with you to determine which test best fits the needs of your organization.

If you would like your test takers to prepare for taking a Versant test, they can listen to a sample call on our website.

Test takers can also request a sample test from our website. The sample test does not include all sections and questions that appear on full Versant for English tests, but it will allow them to get a sense of how the test works over the telephone.

If you would like test takers to take a full Versant test, you can direct them to our website and they can purchase a test. Large quantities of tests can be purchased by contacting our sales representatives at sales@ordinate.com or +1 650.470.3600.

In ScoreKeeper, scores can be locked so they can only be viewed by the test administrator. To lock test scores, log into your ScoreKeeper account and click on "List Batches." Select the box "Locked" in the Score Access column of the page.

A test is considered used after the spoken directions for Part A are completed. If a test taker attempts to take the test again, they will receive an error message and will be unable to take the test.

After a batch has been created, you can download the test papers and instructions at any time. (Note: You can download the batches multiple times, but each individual test can only be taken once and then the Test Identification Number will be disabled.) To download test materials for batches that have been previously created, follow these steps:

1. Click on "List Batches."
2. Click on "Test Materials" located under the batch you wish to download. This will take you to a page where you can download administrative materials including test papers, instructions, administrative manuals, and scores. Click on "Test Papers."
3. Select the location from which the calls will originate. This will determine the phone number format printed on the test paper. Check the "Print telephone numbers" box to have the phone number printed on the test papers. Click on "Submit."
4. If you would like each test in the batch to be saved as a separate PDF file, then click the box that says "Print one test paper per PDF file." If you do not check this box, then every test in the batch will be in one large PDF file. (Note: this option will not appear if your batch has only one test.)
5. A "File Download" box will appear. Hit the "Save" button and pick a location where you will save the batch. You can open the file using Adobe Acrobat.

Through ScoreKeeper, you can view and download scores for all completed tests from any batch you have created by following these steps:

1. Click on "List Batches."
2. Click on "View Scores" located under Used Tests for the batch you wish view. This will take you to a page where you can view the scores and status all tests in the batch by Test Identification Number, and listen to open questions (if applicable to the test ordered). On this page, you can also click on the link to download the table information into an Excel spreadsheet for administrative purposes.

The patented Ordinate® testing system is based on years of research in speech recognition, statistical modeling, linguistics, and testing theory. The technology uses a speech recognition system that is specifically designed to analyze speech components from native and non-native speakers of English. In addition to recognizing words, the system also locates and evaluates relevant segments, syllables, and phrases in speech. The Ordinate system then uses statistical modeling techniques to assess the spoken performance.

Score mapping to other language scales are available upon request for selected Versant tests. Please contact our Sales department at sales@ordinate.com for more information.

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