Versant, a smarter way to test language skills.

As the leading tests of spoken and written language, Versant is being leveraged by leading corporations, government agencies, and academic institutions to provide a more fair, consistent, and efficient option for evaluating language and literacy skills. Versant is also a recognized leader in the call center and BPO industry. Learn more...

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FREE WEBINAR:
Driving Quality in Offshore Customer Service Staffing: Screening for the Biggest Skill Gap - Language!

Tuesday, September 21, 2010
11:00am ET / 8:00am PT

To maintain the quality of customer care required by your business, it is critical for offshore customer service agents to have strong English communications skills. Yet in most offshore markets, 50-75% of applicants for call center jobs do not have sufficient English skills. Find out what this means for HR and learn what companies are doing about it.